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| Attention, cette offre est arrivée à expiration. |
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 | Emploi Senior Technical Support Engineer / EMEA Sophia Antipolis | |
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Aspera, a fast-growing, profitable start-up headquartered in the San Francisco Bay Area, is seeking a smart, experienced software/IT professional with broad knowledge of Windows/Unix, application software, and IP networks, and excellent communication skills to provide support, network troubleshooting, and light software integration services to our enterprise customers. As a part of a worldwide support team you will work collaboratively with technical support engineers in other regions as well as engineering and sales.
Location of Position:
The position will ideally be located in our Sophia Antipolis, France office although telecommuting from other locations in continental Europe or the UK is possible.
Responsibilities:
• Troubleshoot issues in the deployment of Aspera's high-speed file transfer software in enterprise environments. This includes troubleshooting networking, operating system, file system and user management issues, typically by phone, email and web meetings.
• Develop expert understanding of Aspera’s software solution and answer questions from customers and prospects about the features and capabilities of the software and SDK.
• Develop custom scripts, web tools, and custom technical documentation to support customers in the use of Aspera software.
• Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
• Work closely with the development and test teams to ensure that issues are corrected and usability problems are understood.
• Support Engineers may be required to be on-call on a rotating basis throughout the year.
Required Skills:
*Advanced knowledge of Windows, Unix and Mac OSX system administration, with emphasis on networking, user management, and security/access control.
*Advanced knowledge of network configuration and troubleshooting including firewalls and proxies.
*Software installation and configuration on Unix and Windows.
*Strong people skills and the ability to communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in our incident tracking system.
*Strong troubleshooting and debugging skills, including comfort with common debuggers, packet analyzers and trace tools.
*Excellent verbal and written communications skills including writing sound technical documentation and knowledgebase articles and conducting in-person/online training.
Minimum Qualifications
*Ability to thrive in a self-starter, non-hierarchical environment including independently initiating, organizing and executing needed work.
*Analytical with good attention to detail and excellent follow-through
*Experience with CRMs (Salesforce), knowledgebase, bug and incident/ticket tracking systems.
*Fluency in English and at least one of the following languages (French/German/Italian/Spanish)
* B.Sc. or greater in Computer Science/Engineering or related discipline.
*At least 10 years of professional experience developing and/or supporting software systems. Exceptional candidates with less experience will be considered.
Preferred Qualifications
*Strong scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
*Knowledge of Windows Active Directory/Group Policy
*Basic web server (Apache or IIS) or database server (MySQL) administration
*Experience with virtualization software
*MCSE certifications a plus
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| Lieu: | | Sophia Antipolis / Alpes-Maritimes (06) | |
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| Mots clés: | | Technical Support PERL RUBY Python UNIX MAC OSX | |
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| Type de Contrat: | | CDI | |
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| Date: | | 28/06/2010 |
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| Entreprise: | | Aspera - Castify Networks | |
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| Site Web: | | http://www.asperasoft.com | |
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| Description: | | Aspera, a fast-growing, profitable start-up headquartered in the San Francisco Bay Area, is seeking a smart, experienced software/IT professional with broad knowledge of Windows/Unix, application software, and IP networks, and excellent communication skills to provide support, network troubleshooting, and light software integration services to our enterprise customers. As a part of a worldwide support team you will work collaboratively with technical support engineers in other regions as well as engineering and sales.
Location of Position:
The position will ideally be located in our Sophia Antipolis, France office although telecommuting from other locations in continental Europe or the UK is possible.
Responsibilities:
• Troubleshoot issues in the deployment of Aspera's high-speed file transfer software in enterprise environments. This includes troubleshooting networking, operating system, file system and user management issues, typically by phone, email and web meetings.
• Develop expert understanding of Aspera’s software solution and answer questions from customers and prospects about the features and capabilities of the software and SDK.
• Develop custom scripts, web tools, and custom technical documentation to support customers in the use of Aspera software.
• Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
• Work closely with the development and test teams to ensure that issues are corrected and usability problems are understood.
• Support Engineers may be required to be on-call on a rotating basis throughout the year.
Required Skills:
*Advanced knowledge of Windows, Unix and Mac OSX system administration, with emphasis on networking, user management, and security/access control.
*Advanced knowledge of network configuration and troubleshooting including firewalls and proxies.
*Software installation and configuration on Unix and Windows.
*Strong people skills and the ability to communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in our incident tracking system.
*Strong troubleshooting and debugging skills, including comfort with common debuggers, packet analyzers and trace tools.
*Excellent verbal and written communications skills including writing sound technical documentation and knowledgebase articles and conducting in-person/online training.
Minimum Qualifications
*Ability to thrive in a self-starter, non-hierarchical environment including independently initiating, organizing and executing needed work.
*Analytical with good attention to detail and excellent follow-through
*Experience with CRMs (Salesforce), knowledgebase, bug and incident/ticket tracking systems.
*Fluency in English and at least one of the following languages (French/German/Italian/Spanish)
* B.Sc. or greater in Computer Science/Engineering or related discipline.
*At least 10 years of professional experience developing and/or supporting software systems. Exceptional candidates with less experience will be considered.
Preferred Qualifications
*Strong scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
*Knowledge of Windows Active Directory/Group Policy
*Basic web server (Apache or IIS) or database server (MySQL) administration
*Experience with virtualization software
*MCSE certifications a plus
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| Annuaire | Offres | Derniers CV | Espace Candidat | Espace Entreprise |
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